What does a unified communications technician do?

Written on: 22 January 2019
Written by:Freya King

Our brand new apprenticeship programme gives learners everything they need to start their career as a unified communications technician. But what exactly does that involve?

To answer that, we must first understand what unified communications is and why it is fundamental to the modern workplace.

What is unified communications?

As technology continues to advance, businesses have an increasing number of communication tools at their disposal. Think of all of the platforms that staff can use to collaborate and engage with other departments within a company. Email, phone systems, instant messaging, video conferencing, speech access software and collaboration tools such as Google Docs are all examples of this.

Establishing and maintaining all of these systems so they can work in harmony with each other is the job of a unified communications technician. With solid support in place, staff can access a consistent range of tools, no matter where they are. All they need is access to the internet.

What unified communications roles are available?

As remote working becomes more widespread, so does the demand for unified communications support. Employers across the UK are searching for new talent to fill roles such as telecommunication technician, unified communications technician and telecommunications operative.

Day to day duties include installing basic communication hardware and software, dealing with routine service requests and rectifying faults across a range of technologies. This service can be delivered face-to-face, on the phone, or online; interpersonal skills are essential.

Is this the right role for me?

If you have a strong interest in technology, this role could be an excellent way for you to turn your passion into a career. The world of unified communications never gets dull, as the role will shift and evolve as new technologies emerge.

No technical knowledge? No problem! The clue is in the name. The most important skill you can have in this career is communication. The rest you can pick up along the way.

Our new apprenticeship programme will allow you learn and put into practise a variety of skills that are vital to the unified communications industry.

What training will I get?

The following modules are included in our Level 3 Unified Communications Technician apprenticeship programme: MTA Networking Fundamentals, MTA Mobility and Device Fundamentals, MTA Course Fundamentals, Coding and Logic, and Business Processes.

This apprenticeship is delivered through Online Live, a highly interactive online classroom environment that meets the evolving needs of the digital sector. This unique training delivery method blends lectures, hands-on practice, and instructor interaction to create the most stimulating and successful learning environment possible.

There is also the opportunity for learners to keep building their knowledge by progressing onto our Level 4 Unified Communications Troubleshooter programme.

Written on: 22 January 2019
Written by:Freya King