Apprentice of the Month - April

Written on: 10 May 2019
Written by:Chloe.Adamson

Congratulations to Paul Bibby from Mint Support Limited for being named April's Apprentice of the Month! He will be receiving £50 in high street vouchers.

"Paul has been at Mint since the beginning of September last year. From the moment he started, his enthusiasm was limitless and he wanted to make the most of every minute of his training, whether it be the more mundane but very important health and safety training or the hands on practical technical variety. His interest in everything technical was a good starting point but his excellent interpersonal skills made him appeal to staff and customers alike. The job of a MINT IT Technician is very varied and demanding have to spend a lot of time in school ensuring that everything is working well for all the staff and children ensuring that the school'd IT is always moving forward to keep up with the changes in technology that move at a fast pace.

Paul's problem solving skills mixed with good common sense, initiative and an awareness of where to find any answers he may need means that any trained technician that Paul works with loves having him around. They find him a pleasure to teach as he makes himself a training guide so that he doesn't have to keep asking the same questions, he can just refer back to his manual and follow the steps he has written. 

Paul is very pleasant, polite and approachable and this allows him to become part of the customers team very easily. Even when Paul doesn't know the answer to a customer's question they seem reassured that he will find out a solution to fix any problem they may have. This is the same when Paul is on help desk acting as the first point of contact for customers when they have a problem. Again his manner and reassuring tone with customers even when he may not always know the answer makes him a credit to the team.  

Paul has shown an interest in carrying on his apprenticeship training when his level 3  is finished. We hope that he will stay at Mint for a long time and with the benefit of more training and experience his career in IT is set to be a long and happy one."

Julie Driver

We would also like to say a big thank you to everyone that nominated, please see below!

KYLE LACEY FROM ANNATA

Kyle has been positive, self-driven, motivated, and professional since joining Annata in January. He has not only displayed obvious ability, but his enthusiasm is an example for some of our seasoned engineers. Kyle has delivered solutions to customer requirements which are well beyond anything we would have expected after only 3 months in our team. He does not hesitate to go the extra mile to help us meet the high and difficult demands of our customers.

There are 2 specific examples which highlight this;

Kyle investigated, created, and tested a software fix for one of our key customers to correct a data issue caused by a third party piece of software. This has been applied to the production system, allowing the client to process hundreds of purchase orders which were previously frozen. They are delighted and I have passed this back to Kyle.

Recently with a customer deadline looming, a number of engineers had outstanding work on a Friday evening. Kyle stood out as the only one who remained behind to complete his work before the deadline. He set an example for some very experienced staff of the attitude and commitment we would like to see more of here.

If Kyle maintains his current momentum and attitude, he has a big future at Annata and more broadly in the Software Engineering space. He is clearly very capable and I’m very hopeful that he will keep it up.

LIAM MURPHY FROM QUADRIS

In addition to studying for his Level 4 Network Engineer qualification, Liam has recently taken on additional responsibilities for managing 2 smaller customer accounts which sees him take sole responsibility for managing the day to day needs of his customers, and being the SME within his team for those 2 clients. This gives him the opportunity to expand his knowledge in both proactive management of customer IT and also face to face customer management. He has embraced this opportunity positively.

He is growing in confidence and will also now be the most senior member of his team, meaning he will also be supporting less experienced staff in addition to the above responsibilities.

This is a great opportunity for Liam to work with Baltic, Quadris, his Line Manager and his colleagues to make a really strong career for himself within Quadris and expand his IT knowledge, skills and experience through strong ownership and responsibility for his studies and the opportunities to shine open to him.

Well done to him on his work so far, and we wish him every success as he grows and develops with us.

AARON BURT FROM PULSAR COMPUTING

As some of you may know I look after Aaron Burt at Pulsar. He has been awarded the Apprentice of the Week for the second time now! Which he couldn’t be happier about. He works so hard, so enthusiastic and works at full capacity all the time. He is now competing with established account managers at Pulsar who have been here for a number of years. But leaving hard work aside for a moment, it’s the morality and enlightenment that Aaron brings to the office. He is bright, clever, and wants to make a difference with whatever he does. He simply goes – above and beyond. Both internally at Pulsar with his colleagues and with his client’s requirements.

The improvements, which of course are most important – I can see them as clear as a 24 karat diamond. Absolutely astonishing efforts all around. Since working with Baltic he is more organised, optimistic and conscientious. Furthermore his IT technical knowledge has come on leaps and bounds since starting the apprentice. With help from his tutors at Baltic he is almost sure that a Distinction is the lowest grade he would receive. Yes of course, at times he gets carried away and thinks more about his targets at Pulsar, however when reminded, he will dedicate days just to make sure that he is on top of everything. I would also like to take this opportunity to thank those at Baltic for helping me with Aaron. Marc has been an absolute star and nothing could be done without him! Same with Beth too.

The one and only Dan Petrusow could not had said it better himself – Aaron is an absolute pleasure to work with, dedicated and proactive.

JACK PIERCE FROM DEN LIVING

Despite a rocky start to the year when starting his apprenticeship Jack has always strived to achieve his best. In my opinion, Jack has always achieved the goals he has been asked to hit and has done so often beating deadlines. He is a great asset to the team and is constantly looking for new ways to support anyone in any way he can.

Jack has an excellent repour with customers and does everything he can to make that vital sale either online or in person. He has completed various sales starting with his first sale within his first month at Den Living he is now making vital sales for projects we are completing in house.

One major achievement for Jack has been the acceptance of our online terms and conditions by Barclays Bank. Jack had written these terms and conditions and fixed this within the deadline provided and has really helped continue our online selling.

Jack passed his first exam with a high score of 92.7% whilst keeping up with all the areas he is involved in from media marketing to sales and logistics.

BEN ARMSTRONG FROM INDUSTRIAL WORKWEAR

Since January Ben has hit the ground running and has become a much loved member of the team who everyone has a lot of time for. Ben has been working on productive marketing initiatives and has been instrumental in the delivery of these initiatives and success the team has had over the past few months. Ben has been excellent at using the knowledge he currently has with regards to putting out content on social media to raise our profile across all platforms and has been very eager to learn how to operate on new marketing platforms, such as Mailchimp, which he has zero knowledge or experience of using which he has done very successfully over the past few months.

As Ben’s manager, I am very proud of his achievements and he fully deserves recognition for what he has achieved working within our team in such a short space of time. Ben is also beginning to realise he has more to offer than just his current role by taking up duties such as creating promotional graphics via Adobe Photoshop, being in charge of spreadsheets which include sales and marketing information, putting himself forward to do product review videos and this makes him an excellent candidate for more responsible roles within our organisation in the future.

 

Since joining the Internal IT team at Partnerize in October last year Jeevan has firmly established himself as a dependable, well respected member of the department.

He has taken an independent, reliable approach to all the tasks he has been assigned including:

  • Taking ownership of all anti-virus alerts and ensuring they are dealt with in an appropriate and timely manner.
  • Setting up and maintaining all meeting room space equipment across the entire office. This included creating a process documenting all tasks involved in the daily check of these spaces.
  • Contributing several documents that are now used in our user facing knowledge base.
  • Conducting an equipment audit which was complex task requiring a lot of attention to detail.

As well as Jeevan’s day-to-day work, he has also made time for his studies. In his spare time, including his own lunch break on occasion, Jeevan can usually be found at his desk working though practice exams or going through notes he has taken during a training session.

Jeevan has demonstrated a level of maturity and good humour well beyond his years and as a result is very highly thought of by everyone at Partnerize.

We firmly believe that for all the reasons above Jeevan deserves recognition as Apprentice of the Month.

 

Written on: 10 May 2019
Written by:Chloe.Adamson