Apprentice of the Month - August

Written on: 10 September 2018
Written by:Chloe.Adamson

Congratulations to Josh Haigh from GB3 for being named August's Apprentice of the Month! He will be receiving £50 in high street vouchers.

Josh is the best apprentice I have ever had, and I’ve had a number of them. He has come into the team with such confidence, and has been a sponge for knowledge; anything you give him he learns from and applies it to his work.

 

Since he started, he has fast tracked more than I originally planned. Usually a new starter wouldn’t get involved with being on the phone this soon, but he has absolutely taken board everything we have taught him, and done it so confidently and correctly that I’ve been able to put him onto the phones a lot sooner than I had expected.

His customer service on the phone is amazing, as he can build up great rapport. He is sort of the first point of call for IT at the minute for one of our main customers which is amazing as he has only been here for a month.

For that customer, he is handling incoming calls as well as phoning them back to follow up. He is able to follow procedures, find out what the fault is, and see if he can fix it. If he can’t fix it, he passes the ticket on and asks for feedback so he can learn for next time. He doesn’t have to do that as he could just move onto the next ticket, but he is constantly wanting to learn, which is just so refreshing.

It’s like he has been here forever. I give him things to do and he just does them. I can trust him, which can sometimes be a difficult thing to build up initially, but he is just that good that I can’t state enough how impressed I am with him.

Last Friday, our MD was in the office and they had heard lots of good things about Josh. He called him in the office just to let him know how well he is doing. He was so happy to have Josh on board with GB3, and we all believe that he has got a fantastic career ahead of him with us.

We have had other apprentices who have started in a similar position to Josh and have now progressed on within the project area by implementing things to new customers so it’s great to see him doing so much amazing work in such a short period of time.

Looking at statistics, we can monitor how many tickets everyone is closing, and he is well on track.   He either equals with people who have been on that contract for a while or has often done more.

He’s previously worked in a customer facing role which has helped him with his confidence on the phone and he has also been able to use these skills to help him to bond with everyone in the team. When you have to teach skills like that it makes the process a lot slower, which is part of why he has fast tracked so much.

He’s always asking questions and flagging things, as well as going away and finding answers and researching things. He has learnt what I would probably expect an apprentice to take generally 3 months before they get to that stage.

He is just so IT driven so I know that this is totally the right role for him. He has the right methodical approach to try and resolve issues. It’s something that you want your standard first line engineers to do, so his characteristics are amazing to have for an apprentice. I just can’t emphasise how impressed I am with him. It would be great if he could get the recognition he deserves by winning Apprentice of the Month.

Last Friday, our MD was in the office and they had heard lots of good things about Josh. He called him in the office just to let him know how well he is doing. He was so happy to have Josh on board with GB3, and we all believe that he has got a fantastic career ahead of him with us.

We have had other apprentices who have started in a similar position to Josh and have now progressed on within the project area by implementing things to new customers so it’s great to see him doing so much amazing work in such a short period of time.

Looking at statistics, we can monitor how many tickets everyone is closing, and he is well on track.   He either equals with people who have been on that contract for a while or has often done more.

He’s previously worked in a customer facing role which has helped him with his confidence on the phone and he has also been able to use these skills to help him to bond with everyone in the team. When you have to teach skills like that it makes the process a lot slower, which is part of why he has fast tracked so much.

He’s always asking questions and flagging things, as well as going away and finding answers and researching things. He has learnt what I would probably expect an apprentice to take generally 3 months before they get to that stage.

He is just so IT driven so I know that this is totally the right role for him. He has the right methodical approach to try and resolve issues. It’s something that you want your standard first line engineers to do, so his characteristics are amazing to have for an apprentice. I just can’t emphasise how impressed I am with him. It would be great if he could get the recognition he deserves by winning Apprentice of the Month".

Rachel Rowlandson

We would also like to say a big thank you to everyone that nominated, please see below!

MELISSA SIMONS FROM VEELOGIC SOFTWARE SOLUTIONS LTD

Melissa has been a brilliant addition to the business and her skills have developed far quicker than I could have ever hoped. She has twice been “Learner of the Week” on her training blocks and has handed in exceptional coursework for each module. Most importantly, Melissa has very quickly become a valuable asset to the business. She has been able to pick up and actively contribute to number of key software development projects for our larger clients. This month alone, Melissa’s skills have enabled her to successfully complete numerous rounds of acceptance testing fixes on a mobile app for a major Client, ensuring the project remains on track for successful delivery.

Melissa is meticulous in her studies and prides herself on producing the best results possible. All coursework has her complete attention and everything is completed to a very high standard with plenty of time to spare. Melissa has shown the ability to develop her skills in numerous ways; Completing the training blocks, reviewing the course material and supplementing her knowledge with online research, online training courses and practical, real world software development.

On top of all her hard work Melissa is great to have in the office, impeccable time keeping and attendance coupled with a keenness to learn and contribute to the business.

 

ALEX HINTON FROM SERCO

Alex has made a positive impact since the moment he arrived. He is hard working, conscientious and sensible when decision making. He understands the importance of acting professionally to resolve customer service tickets and has an excellent standard of work with everything he puts his hand to. He puts his heart and soul into completion of his apprenticeship workshops which is reflected in his achievements and grades.

We are so proud to call Alex a Serco “Service Desk Analyst”, in line with our values Alex shows each of these qualities on a daily basis and after a cracking Network Workshop and “Learner of Week” award, Alex is a more than worthy nomination for August!

 

JEEVAN SINGH FROM PARTNERIZE

Since joining the Internal IT team at Partnerize in October last year Jeevan has firmly established himself as a dependable, well respected member of the department.

He has taken an independent, reliable approach to all the tasks he has been assigned including:

Taking ownership of all anti-virus alerts and ensuring they are dealt with in an appropriate and timely manner.
Setting up and maintaining all meeting room space equipment across the entire office. This included creating a process documenting all tasks involved in the daily check of these spaces.
Contributing several documents that are now used in our user facing knowledge base.
Conducting an equipment audit which was complex task requiring a lot of attention to detail.
As well as Jeevan’s day-to-day work, he has also made time for his studies. In his spare time, including his own lunch break on occasion, Jeevan can usually be found at his desk working though practice exams or going through notes he has taken during a training session.

Jeevan has demonstrated a level of maturity and good humour well beyond his years and as a result is very highly thought of by everyone at Partnerize.

We firmly believe that for all the reasons above Jeevan deserves recognition as Apprentice of the Month.

 

Since joining the Internal IT team at Partnerize in October last year Jeevan has firmly established himself as a dependable, well respected member of the department.

He has taken an independent, reliable approach to all the tasks he has been assigned including:

  • Taking ownership of all anti-virus alerts and ensuring they are dealt with in an appropriate and timely manner.
  • Setting up and maintaining all meeting room space equipment across the entire office. This included creating a process documenting all tasks involved in the daily check of these spaces.
  • Contributing several documents that are now used in our user facing knowledge base.
  • Conducting an equipment audit which was complex task requiring a lot of attention to detail.

As well as Jeevan’s day-to-day work, he has also made time for his studies. In his spare time, including his own lunch break on occasion, Jeevan can usually be found at his desk working though practice exams or going through notes he has taken during a training session.

Jeevan has demonstrated a level of maturity and good humour well beyond his years and as a result is very highly thought of by everyone at Partnerize.

We firmly believe that for all the reasons above Jeevan deserves recognition as Apprentice of the Month.

 

Written on: 10 September 2018
Written by:Chloe.Adamson